30 days return policy

30 days return policy

We will happily return any item purchased online within 30 days of receiving your order, provided your merchandise is returned in the same condition as when you received it.  

For a full refund, please complete and enclose the return form provided in your package.

When returning goods, please ensure that they are securely wrapped and wherever possible, return the items in their original packaging. We will not be responsible for any loss or damage to items that occur before they are returned to us, including if they are lost or damaged in transit. Therefore, we recommend you obtain a proof of postage receipt when returning goods to us. Customers are responsible for all return shipping costs.

The return cost is held by the customer.

Please note that we do not return items that have been purchased from a retailer, but can only return orders made on our own website. We refer to the store where the item was purchased. 

Proof of purchase
When returning an order, you must enclose a copy of the order confirmation, invoice or other proof of purchase. Please also attach a completed return form to facilitate processing.

Return address 

Wheat
c/o DSV solutions
Gateway
Peterborough
PE73FU
United Kingdom
Telephone: +45 45200220 
Email: webshop@wheat.co.uk 

Please note that the processing time for return packages can take up to 14 days after our warehouse has received your return package.

 

Warranty
All purchases on www.wheat.eu have a warranty period of 24 months. If the product you have purchased with us is found defective during the warranty period, you reserve the right to have your faulty good partially or fully refunded, repaired or replaced, contingent on the circumstance. Please note that this warranty does not cover products damaged as a result of wear and tear, inappropriate use or other damaging conduct.

Complaints & Returning Faulty Goods
If you have a complaint regarding a faulty good, please contact us at webshop@wheat.co.uk. You must lodge your complaint within a "reasonable time" of discovering the defect. Any notice given within a period of two months after you have discovered the defect is deemed a timely notice.

In addition, you must return the faulty good to us within a reasonable time of sending the complaint, including details of the defect using our returns form to facilitate processing of your complaint. 

 

Extended returns during Christmas
Orders purchased between November 1 and December 24 can be returned until January 24.