Sasha Thermo Home Shoe | Baby

Orders to the UK
All orders are shipped via a registered postal service, GLS and DHL. Please note that we dispatch orders every Monday and Thursday. Once your order has been shipped, we will send you an email with your track & trace number.

Delivery time for orders to the UK is typically 6-10 business days from the date of dispatch. 

The delivery costs for private delivery is 7 GBP (Free delivery over 100 GBP)

NOTE: We reserve the right to cancel an order if delivery charges to remote areas exceed a certain amount.

UK customers: Please be aware that your country of residence may apply local charges (import duties, customs and taxes) to your order.

Delivery charges will be applied in addition to the prices of the items you are purchasing. The amount of the delivery charge will vary depending on the country you would like to ship to. 

Denmark
For shipment info in Denmark, please go to our Danish site www.wheat.dk.

For shipment info in Norway, please go to our Norwegian site www.wheat.no.

For shipment info in Germany, please go to our German site www.wheat.de.

For shipment info in other countries outside the UK, please go to our site www.wheat.eu.

You can return items purchased on www.wheat.co.uk within 60
days of receiving your order, provided your merchandise is returned in
the same condition as when you received it.  

* Please note that sales items must be returned within 14 days. 

When returning goods, please ensure that they are securely wrapped
and if possible, return the items in their original packaging. We will
not be responsible for any loss or damage to items that occur before
they are returned to us, including if they are lost or damaged in transit. Therefore, we recommend you obtain a proof of postage receipt when returning goods to us. Customers are responsible for all return shipping costs.

Pls. note the return cost is held by the customer.

Return Policy

You can return any item purchased online within 60 days of receiving your order, provided your merchandise is returned in the same condition as when you received it. However, sale items must be returned within 14 days after delivery.

Please note that the processing time for return packages can take up to 14 days after our warehouse has received your return package.

PLEASE NOTE:
Please write in big letters "RETURN PARCEL" on the outside of your parcel.
We do not accept return packages sent C.O.D. (cash on delivery)

All items will be inspected on return to ensure they are in a resalable condition. We will refund the full price you purchased your item(s) at including the original delivery fee to the original payment method e.g. credit card refunds will be made to the original card of purchase.

If you wish to file a complaint regarding a faulty good, please contact us by phone or email detailing your order number and attaching any photos of the problem if possible. 

Return address (UK customers)

Wheat C/O 3b International Ltd
Unit C Stanley Way
Cardrew Industrial Estate
TR15 1SS Redruth, Cornwall
United Kingdom

Telephone: +45 45200220 
Email: info@wheat.dk

Right to Cancel

To exercise your right to cancel, you must return your order in the same condition and quantity as when you received it, within 60 days of receiving your order. You may unpack the product and try it on, as long as it is returned in the same condition. This right is waived if you use the product in a manner that significantly reduces the product’s market value.

Please note that customers are responsible for return shipping costs. 

The small print
Agreements with OffSpring A/S (Wheat) are concluded in English.
When you do business at OffSpring A/S (Wheat), this is covered by the general rules of Danish law, including specifically the provisions of the Danish Sale of Goods Act, contractual law and rules on consumer transactions. As a consumer, you are therefore protected by the law in force in this area, i.e. primarily the Danish Sale of Goods Act and the Consumer Transactions Act.

Disclaimer
OffSpring A/S (Wheat) cannot be held liable for anything other than that stated in Danish law.

Disputes
Any disputes between OffSpring A/S (Wheat) and a business entity shall be settled by the Commercial and Maritime Court of Copenhagen.